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Shipping & Returns
SHIPPING POLICY
DOMESTIC SHIPPING
$7.99 flat rate for US Customers under $99. Orders over $99 ship free via USPS Priority Mail. Our default carrier option is Priority Mail - which takes 2-3 business days to arrive (on average).
Packages usually arrives 5-10 business days after an order is placed. USPS Priority generally take 2-3 business days to arrive, but travel times have been longer of late due to demand increase and COVID-19-related issues.
To avoid having your purchases sitting in fulfillment/shipping centers, we only ship packages M-W any package purchased after Wednesday at 12pm will be shipped the following Monday. This helps prevent the possibility of wax melting from sitting in shipping stations over the weekend.
IMPORTANT COVID-19 GUIDELINE: Due to Covid-19 there may be delays outside of our control. Once the package is shipped all claims for undelivered products or broken items must go through the shipping carrier
Return & Exchange Policy
READING THIS IS IMPORTANT! Please email us at info@heraromas.com should any questions arise about our policy, we would love to provide clarification for any misunderstanding
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If the cold throw (scent prior to candle being burnt) of a candle that you purchased is not to your liking you will have 2 weeks (14 calendar days) to return the unused product. THE CANDLE CAN NOT BE RETURNED IF IT WAS USED.
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All refunds/store credit will be denied on used products with no proven defect.
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Unless there was a defect at the cause of the manufacturer, all exchanges and/or returns are at the expense of the buye
RETURNS/EXCHANGES OF ANY KIND WILL NOT BE ACCEPTED DURING THE PANDEMIC TO ENSURE SAFETY. HOWEVER WE WILL OFFER STORE CREDIT FOR RETURNS WE DEEM AS ACCEPTABLE