Shipping & Returns
SHIPPING POLICY
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DOMESTIC SHIPPING
$7.99 flat rate for US Customers under $99. Orders over $99 ship free via USPS Priority Mail. Our default carrier option is Priority Mail - which takes 2-3 business days to arrive (on average).
Packages usually arrives 5-10 business days after an order is placed. USPS Priority generally take 2-3 business days to arrive, but travel times have been longer of late due to demand increase and COVID-19-related issues.
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To avoid having your purchases sitting in fulfillment/shipping centers, we only ship packages M-W any package purchased after Wednesday at 12pm will be shipped the following Monday. This helps prevent the possibility of wax melting from sitting in shipping stations over the weekend.
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IMPORTANT COVID-19 GUIDELINE: Due to Covid-19 there may be delays outside of our control. Once the package is shipped all claims for undelivered products or broken items must go through the shipping carrier
Return & Exchange Policy
READING THIS IS IMPORTANT! Please email us at info@heraromas.com should any questions arise about our policy, we would love to provide clarification for any misunderstanding
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If the cold throw (scent prior to candle being burnt) of a candle that you purchased is not to your liking you will have 2 weeks (14 calendar days) to return the unused product. THE CANDLE CAN NOT BE RETURNED IF IT WAS USED.
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All refunds/store credit will be denied on used products with no proven defect.
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Unless there was a defect at the cause of the manufacturer, all exchanges and/or returns are at the expense of the buye
RETURNS/EXCHANGES OF ANY KIND WILL NOT BE ACCEPTED DURING THE PANDEMIC TO ENSURE SAFETY. HOWEVER WE WILL OFFER STORE CREDIT FOR RETURNS WE DEEM AS ACCEPTABLE